Welcome to support!
How can we help you?
Games
- Help! My game does not load.
- How do I save my progress in a game?
- Can I play these games on my mobile device?
- I experienced a bug on a social game and I’d like to report it
- Qplay games are running slow/not loading
- Cheating users on Qplay games
Safety
Payments
- How much of my credit card details is stored in my User Account?
- I bought credits but they don't show in my game account. What should I do?
- Can my child spend money?
- My child has made a payment without my permission.
- I need help!
- Is it safe?
Account
- Why do I need to verify my account?
- I can’t upload my own picture as an avatar
- Someone hacked my account. What now?
- How do I change my avatar?
- Why have I been banned?
- I lost access to my username/profile.